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We offer a 30-day return window. You may request a return within 30 days after receiving your order.
To start a return, contact our Customer Service team at returns@rit-dye.ca and tell us why you would like to return the item. We may ask for your order details, proof of purchase, photographs, or other information reasonably needed to review the request.
Our Customer Service team will review the circumstances and confirm whether the return is eligible and approved under this policy. Items sent back before receiving return authorization will not be accepted.
For ordinary returns, items must be unused, in the same condition in which they were received, and in their original packaging. Proof of purchase is required. These conditions do not limit any rights that may apply to defective, damaged, incorrect, or otherwise non-conforming goods under applicable law.
If your return is approved, Craftables Limited, which operates Rit Dye Canada, will provide a prepaid return shipping label together with return instructions. Please use the approved label and follow the instructions provided by Customer Service.
Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect so that we can review the issue and make it right.
Some items, such as custom or personalized products, may not be eligible for voluntary return. Sale items and gift cards are not eligible for voluntary return unless required by applicable law. Please contact us if you have questions about a specific item before sending it back.
For a voluntary exchange, please contact Customer Service first. If the return is approved, you can return the original item using the prepaid return label and place a separate order for the replacement item.
Once the returned item has been received and inspected, we will confirm the outcome of the return. If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact returns@rit-dye.ca.
For return or refund questions, contact returns@rit-dye.ca.
Consumer rights: Nothing in this policy excludes, restricts, or limits any rights or remedies available to you under applicable consumer protection law.
